Concrete Washout Pan Shipping Policy
Welcome to Durapan.com! We are committed to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding the shipment of orders, particularly those utilizing LTL (Less Than Truckload) freight services.
Durapan.com primarily utilizes LTL freight services for shipping large or bulk orders, including DURAPAN® products. LTL freight is a cost-effective solution for transporting items that do not require a full truckload.
Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
Shipping Preparation: Once processed, orders are prepared for shipment. This may involve packaging, quality checks, and coordination with our freight partners.
Durapan.com partners with reputable LTL freight carriers to ensure the safe and timely delivery of your orders. The choice of carrier is based on factors such as destination, size, and weight of the shipment.
Shipment Notification: Once your order is dispatched, you will receive an email notification with tracking information. This allows you to monitor the progress of your shipment in real-time.
Contact Information: Ensure that your contact information is accurate to receive timely updates and notifications regarding your shipment.
Transit Time: The transit time for LTL freight shipments varies based on the destination. Most shipments are delivered within 2 to 24 business days, but actual delivery times may vary.
Delivery Window: The freight carrier will typically provide a delivery window. It's important to have someone available to receive and sign for the shipment during this timeframe.
Receiving the Shipment
Inspection: Upon receipt of the shipment, inspect the products for any damages or discrepancies. Note any issues on the delivery receipt before signing.
Signature Required: For security purposes, a signature is required upon delivery. Ensure someone is available to sign for the shipment.
Special Access Fee: Job sites that require a lift gate or special access must pay an additional fee of $100. This fee covers the extra resources required for secure delivery.
Shipping Fees: Shipping fees for LTL freight are calculated based on factors such as the weight, dimensions, and destination of the shipment. The shipping cost will be displayed during the checkout process.
Special Access Fee: Job sites requiring a lift gate or special access must pay an additional fee of $100.
International Shipping: We ship worldwide so please contact us for a freight quote.
P.O. Boxes: LTL freight shipments require a physical delivery address and cannot be delivered to P.O. boxes.
If you have any questions or concerns regarding our shipping policy, please contact us. Our customer support team is ready to assist you.
Updates to Shipping Policy
Durapan.com reserves the right to update and modify this Shipping Policy as needed. Any changes will be reflected on this page, and we encourage you to check back periodically for updates.
Last Updated: November, 8, 2023